Terms & Conditions

Please find below our full Terms and Conditions. By enrolling with Curtain Call, you are hereby agreeing to the terms and conditions detailed below

Introduction and Statement of Intent
Responsibilities
Code of Conduct
Payments
Risk Assessment Procedures
Fire Safety and Emergency Procedures
First Aid
Safeguarding and Child Protection
Infection Control and Illness
Supervision and Collection
Manual Handling and Physical Contact
Equipment and Environment Safety
Data Protection Policy
Filming and Photography Policy
Incident Reporting
Monitoring and Review

1. Introduction and Statement of Intent

Curtain Call Academy is committed to providing a safe, supportive, and inclusive environment for all students aged 4–16, staff, and visitors. We recognise our duty of care to protect the welfare of children and young people and to take all reasonable steps to prevent accidents, injuries, or risks to health during classes, workshops, rehearsals, and performances across our venues.

2. Responsibilities

Principal (Charley Moyce) – Overall responsibility for implementing and reviewing all policies.
• Staff – Responsible for risk assessment completion, classroom safety, and reporting hazards.
• Students & Parents – Expected to follow safety instructions and report any concerns, incidents, absences, health information or updates directly to Curtain Call – never through their school.
• Venue Management – Ensures compliance with fire safety and building regulations.

3. Code of Conduct

Curtain Call aims to provide a happy and safe environment for children to learn and grow. Teachers will be polite, professional, and respectful. Students and parents are expected to show the same courtesy. Dangerous or unacceptable behaviour will not be tolerated and may result in exclusion from activities. Curtain Call cannot accept responsibility for lost or stolen items. All students must wear appropriate attire and arrive on time for warm-ups. Students are expected to arrive on time. Performing Arts is a physical activity that requires the voice and body to be warmed up in order to execute safely. Late students miss the proper warm-up and therefore may sustain an injury. Students who arrive late may be asked to observe the class for reasons of health and safety. If this occurs the class will not be refunded.

4. Payments

All payments must be made following the online payment link attached to our invoices prior to the class. Cash or cheque payments cannot be accepted. Please do not attend a class if you have not paid your fees. All payments are non-refundable and cannot be transferred to another class/event. Payments not made in advance may result in your/your child’s place being given to someone else. Places are only secured once full payment has been made. If a class is cancelled due to teacher sickness then a replacement class will be offered where possible. If this is not possible, a credit will be applied to your account. Please retain all payment receipts. Where there is a dispute, if you cannot provide proof of payment, you must accept Curtain Call’s records.

5. Risk Assessment Procedures

Regular risk assessments are carried out for all venues and activities. The following hazards and control measures are in place:
• Slips, trips, and falls – spaces inspected before use.
• Manual handling – safe lifting techniques enforced.
• Appropriate warm-up and cool-down included in all sessions.
• Clear boundaries marked for safe working areas.
• Fire exits kept clear at all times.
• Equipment stored safely.
• Adequate supervision and student ratios maintained.
• Safeguarding procedures followed at all times.

6. Fire Safety and Emergency Procedures

Charley Moyce is the Fire Lead and ensures all staff are familiar with emergency routes and procedures. A register is to be taken at the start of each class. Fire exits remain unobstructed at all times. In an emergency, staff escort students to the assembly point and conduct a headcount.

7. First Aid

All staff hold up-to-date First Aid and Safeguarding training. A first aid kit is available at every session. Accidents are recorded in the Accident Log and reported to parents. In serious cases, parents will be contacted immediately. It is the responsibility of the Parent or Guardian to notify Curtain Call of any illness or injury that may affect the child’s participation at class. Parents are responsible for ensuring that medical and emergency contact information is kept up to date by emailing or notifying the class teacher of any changes immediately. Parents are responsible for ensuring that their child is fit to take part in the classes/activity. If necessary, consult GP for advice. Curtain Call cannot be held responsible for any injuries sustained during sessions unless proved negligent.

8. Safeguarding and Child Protection

Curtain Call Academy takes safeguarding extremely seriously. All staff hold enhanced DBS checks and receive ongoing safeguarding training. Any adult brought in to assist or be part of a class for any reason without a DBS check would never be left unsupervised with any children. Charley Moyce is the Designated Safeguarding Lead (DSL). Any concerns regarding a child’s welfare will be reported immediately in accordance with our safeguarding procedures.

External contacts:
- Integrated Front Door (IFD): 01403 229900 (out of hours: 033 022 26664)
- LADO (Local Authority Designated Officer): 0330 222 6450 / LADO@westsussex.gov.uk
- NSPCC Helpline: 0808 800 5000 / help@nspcc.org.uk
- Police (emergency): 999

9. Infection Control and Illness

Students or staff who are unwell must not attend sessions. Hand hygiene is promoted and shared equipment is cleaned regularly. Parents will be notified in the event of a contagious illness outbreak.

10. Supervision and Collection

Parents are not permitted to stay during sessions, even on trial sessions for new students. We find they settle much better without parents there and it can be a real distraction for other students in the class. Students are supervised at all times. Parents must drop off and collect children at the venue entrance. No child will be released without prior written permission for alternative collection arrangements. It is the parents’ responsibility to inform Curtain Call if anyone different is collecting their child and also to inform us of any other security issues in regards to the safety of the child of which we should be aware.

11. Manual Handling and Physical Contact

Staff and students are trained to lift safely. Physical contact is used only when necessary for teaching or ensuring safety, and always in a professional and child-centred way.

12. Equipment and Environment Safety

Studios are checked before each class. Floors are kept clear and suitable footwear is required. Equipment stored safely.

13. Data Protection Policy

Curtain Call Academy complies with data protection laws. Information collected is used solely for operational and communication purposes. Data will not be shared with third parties and will be securely stored.

14. Filming and Photography Policy

Photos or videos may be taken during classes or performances only with parental consent. These may be used for the Curtain Call website, social media, or promotional materials. Parents are reminded that any photos taken during performances must not be shared publicly.

15. Incident Reporting

All incidents, accidents, or near misses must be logged immediately and reviewed by the Principal. Corrective measures are taken to prevent recurrence.

16. Monitoring and Review

This Policy Handbook will be reviewed annually or following any significant changes to operations, legislation, or incidents.

These terms and conditions, and any enrolment forms you have signed, constitute an agreement between you and us in connection to classes or any services superseding any prior agreement. Payment and attendance at class is deemed to be acceptance of the current Terms and Conditions. In the event that we consider you to be in breach of these terms and conditions we reserve the right to exclude your child from any activity. Curtain Call reserves the right to change these terms and conditions at any time for the benefit of the business, staff or participants.

Last Updated: 28/10/2025

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